We went to work overnight to ensure that we're able to provide everyone with a stable means of acquiring support for any issues that may arise and need a quick response.
For us, it is very important that all customers feel the highest level of respect and security in knowing that no problem is too small to not warrant our attention and action.
So, what we did was this:
(1) On the website support page we beefed up the contact form so that it is a dedicated Support Request Form with radio buttons listing some of the subjects of support that may, as a matter of course, arise.
Upon completion of this form, it is given top priority to ensure that a quick resolution to any problem can be achieved.
(2) Outside of the website, we put together an external and stand-alone Support Request Form that can be emailed (by us) or accessed apart from RollSaga.com (by anyone) to enable those that cannot access the website to have the same support access as those that can.
Additionally, we placed access to this stand-alone Support Request Form on three of our social media channels:
For us, it is very important that all customers feel the highest level of respect and security in knowing that no problem is too small to not warrant our attention and action.
So, what we did was this:
(1) On the website support page we beefed up the contact form so that it is a dedicated Support Request Form with radio buttons listing some of the subjects of support that may, as a matter of course, arise.
Upon completion of this form, it is given top priority to ensure that a quick resolution to any problem can be achieved.
(2) Outside of the website, we put together an external and stand-alone Support Request Form that can be emailed (by us) or accessed apart from RollSaga.com (by anyone) to enable those that cannot access the website to have the same support access as those that can.
Additionally, we placed access to this stand-alone Support Request Form on three of our social media channels:
i. Twitter (on the profile),
ii. Facebook (the about page), and
iii. Google Plus (the about page, see the 'links' section) to make it easy to find.
Of course, we're only a phone call away at 1-888-850-2025 during regular business hours (Mon - Sat, 9 AM - 5 PM) and we can always be reached with an email sent directly to support@rollsaga.com.
We don't anticipate many support problems in the future, but we want you to be confident that if you do have an issue - regardless of what it is - we'll work very hard to make sure that it gets resolved.
The external Support Request Form can be viewed here.
The website Support Request Form can be viewed here.
Of course, we're only a phone call away at 1-888-850-2025 during regular business hours (Mon - Sat, 9 AM - 5 PM) and we can always be reached with an email sent directly to support@rollsaga.com.
We don't anticipate many support problems in the future, but we want you to be confident that if you do have an issue - regardless of what it is - we'll work very hard to make sure that it gets resolved.
The external Support Request Form can be viewed here.
The website Support Request Form can be viewed here.
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Yesterday, we were pleased to learn that the SSL certificate - that we have been actively seeking for a while - was granted. Now, when you navigate to our website at RollSaga.com, you'll see that you are instantly redirected to https://rollsaga.com.
In order for a company to attain this certificate across their site, many identification checks are performed to ensure that their internet business is a legitimate one.
That little 'https' with the glowing green padlock means a lot. And it's quite a big deal.
Hyper Text Transfer Protocol Secured (https) keeps your information safe across the internet and is the standard for any legitimate internet business. And while many online stores have 'https' in the payment gateway (when you're checking out), many of them do not have this encryption site-wide so that all of your data is protected regardless of the data or the page you're on.
This is part of our strong and continued commitment of ensuring that you not only get the very best product in material and design, but also that you, as a customer, are highly valued and your data (regardless of what it is) is protected to the highest of standards.
For those of you that would like to read more about Hyper Text Transfer Protocol and Secure Socket Layer data encryption, here's a great in-depth article by the webmaster at SSL Shopper.
We've implemented a huge upgrade to all Stadium Expansions. Now, each and every Stadium Expansion reflects the true characteristics of the ballpark so that the focus of game play stays on the field and not in reference charts or books.
